As we dig further into additional ways to group and divide up your customers and prospects, also known as segmentation, we at Actionable Research wish to touch on as many techniques and methods as possible, provided they are blog-friendly in terms of ... Read More

Defining Geographic Segmentation As we begin to delve into the realm of segmentation marketing research, perhaps the most basic of all segmentations to explore is geographic. In its simplest form, ... Read More

You can’t miss the headlines, blog posts, and articles that are all telling you there is a deficiency in your life: you need to take more vitamin D, you need to drink more water, you need to spend less time ... Read More

Stop me if you’ve heard this before: “We know what our customers want because our sales reps are in close touch with them.” Sales reps are valuable sources of information. They understand your clients. They ... Read More

I remember when the Net Promoter Score, also known as NPS, came into view in 2004. As a marketing research firm specialized in customer loyalty measurement, my clients were asking if we were familiar with this new metric and how they can use it in ... Read More

Let me ask you some questions: Are your customer satisfaction programs making a difference? How do you know? What attributes are you measuring? How are you measuring them? Read More

Big Events That Happen to Customers are Most Likely to Cause Changes in Loyalty and are Critical for Tracking There has been debate over time as to how customers’ opinions and perceptions of the companies ... Read More

Are you part of the 2% of Americans who have already completed their holiday shopping for the year? I’m certainly not. Read More

The Challenge How does one of the largest companies in the world take on the challenge to encourage girls to dream, grow, aspire, create and imagine? That was the mission of ... Read More

This quarter we have been focusing on customer satisfaction and loyalty, described these days as the ‘Customer Experience’. We’ve learned the importance of the experience (the why), and a little about ... Read More